Privacy
Policy

01Information We Collect

When you interact with the Moonglade website — by submitting an enquiry form, downloading a brochure, or requesting a site visit — we may collect the following personal information:

• Identity Data: First name, last name
• Contact Data: Email address, mobile number (with +91 country code)
• Communication Preferences: Your consent to be contacted via call, SMS, WhatsApp, or Email
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform
• Usage Data: Information about how you use our website, including pages visited, time spent, and click patterns
• Marketing Data: UTM parameters such as utm_source, utm_medium, utm_campaign, and utm_content to understand how you found our website

We do not collect any Special Categories of Personal Data (such as information about your race, ethnicity, religious beliefs, health data, or financial information beyond what is necessary for real estate enquiries).

02How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries regarding Moonglade apartments, pricing, and availability
• To schedule and confirm site visits or model flat tours
• To send you project brochures, floor plans, and related documentation
• To contact you via telephone, SMS, email, or WhatsApp about Moonglade and related offerings by E-Infra and IRA Realty
• To analyse website usage and improve our digital experience
• To measure the effectiveness of our marketing campaigns
• To comply with applicable legal and regulatory obligations under RERA (Real Estate Regulatory Authority)

03Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your data with:

• Our CRM and technology partners (such as Mintage CRM) who process data on our behalf under strict data processing agreements
• Marketing analytics platforms such as Google Analytics and Google Tag Manager, which may use cookies to track website behaviour
• Legal or regulatory authorities if required by law, court order, or governmental regulation
• Our sales and channel partner teams at E-Infra and IRA Realty who may follow up on your enquiry

All third parties are required to respect the security of your personal data and to treat it in accordance with applicable law.

04Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to collect analytics data.

• Essential Cookies: Required for the website to function correctly. These cannot be disabled.
• Analytics Cookies: Used via Google Analytics (GA4) to understand how visitors interact with our website — pages visited, session duration, bounce rate, and traffic sources.
• Marketing Cookies: Used via Google Tag Manager to track the performance of our advertising campaigns and attribute leads to their source.
• WhatsApp & Social Pixels: We may use third-party pixels (Meta, Google) for remarketing purposes to reach interested users on other platforms.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

05Data Security

We take the security of your personal data seriously. We have implemented appropriate technical and organisational measures to prevent unauthorised access, disclosure, alteration, or destruction of your information.

Our website uses HTTPS encryption for all data transmitted between your browser and our servers. Form submissions are transmitted securely to our CRM via encrypted API calls.

However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

06Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of any inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data, subject to legal obligations
• Right to Withdraw Consent: Withdraw your consent for us to contact you at any time by emailing us
• Right to Object: Object to processing of your personal data for direct marketing purposes
• Right to Data Portability: Request that we transfer your data to another organisation, or directly to you, in a structured format

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to all legitimate requests within 30 days.

07Third-Party Links

Our website may include links to third-party websites, including Google Maps (embedded for location reference) and external social media platforms. Clicking on these links may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to read the privacy notice of every website you visit when you leave our site.

08Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately and we will take steps to delete such information.

09Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of those changes.

10Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please reach out to us through any of the following channels: